Last Updated: August 31, 2026

At GenZ Gadgets, we aim to make sure your order reaches you safely, quickly, and in good condition. Please read the following shipping terms before placing your order.

1. Shipping Locations

We currently deliver orders across Pakistan. Delivery availability may vary depending on the customer's location and the courier service operating in that area.

2. Order Processing

Orders are generally processed after successful order confirmation.

• Orders are usually dispatched within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• During sales, promotions, or high-demand periods, processing may take longer.
• We may contact you by phone or message to confirm your order or delivery details.

3. Delivery Time

Once your order has been dispatched, delivery generally takes 2–5 business days, depending on your location and courier service.

Remote or less-accessible areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by weather, public holidays, courier delays, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

We may occasionally offer free shipping promotions subject to the terms of the applicable promotion.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products.

For COD orders, the customer must pay the full amount due to the courier at the time of delivery.

We reserve the right to contact customers for order verification before dispatching COD orders.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Active phone number
• Complete delivery address
• City and area
• Any relevant landmark or delivery instructions

GenZ Gadgets will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer is unavailable or refuses to accept the parcel, the order may be returned to us.

Additional shipping charges may apply if an order needs to be re-dispatched.

8. Delayed Deliveries

Although we work with courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number so we can assist you.

9. Damaged or Opened Packages

Please inspect your package before accepting it whenever possible.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, please inform the courier immediately and contact GenZ Gadgets as soon as possible.

For claims regarding damaged or incorrect items, photographic or video evidence may be requested.

10. Lost Shipments

If a shipment is confirmed as lost by the courier, we will work with the courier service to investigate the matter and determine the appropriate resolution.

Customers should contact us if their tracking information has not updated for an unusually long period.

11. Tracking

Where available, tracking information will be provided after your order has been dispatched. Tracking updates are provided by the courier and may take some time to appear after dispatch.

12. Contact Us

If you have questions regarding your shipment or need assistance with an order, please contact GenZ Gadgets through the contact details provided on our website.

By placing an order with GenZ Gadgets, you acknowledge and agree to the terms of this Shipping Policy.